ModSquad
community management • customer support • moderation • social media management • crisis management
Remote Customer Support
December 4
ModSquad
community management • customer support • moderation • social media management • crisis management
Description
• ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team. • As a member of this team, you will be responsible for responding to customer inquiries via emails in English. • If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide. • Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in English.
Requirements
• You have a web camera for your computer and are willing to keep it on during orientation / self-scheduled shifts. • You have strong desire to create a unique experience for each individual customer. • You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have. • You've provided Customer Support via emails in the past. • You have a strong ability to research and pay attention to the details. • You are professional/business level proficient in English.
Apply Now