ModSquad
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
community management • customer support • moderation • social media management • crisis management
Remote Customer Support Representative, Indonesian
February 15
ModSquad
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
community management • customer support • moderation • social media management • crisis management
📋 Description
• ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team. • As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. • Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Indonesian and English. • If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide. • Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Indonesian and English.
🎯 Requirements
• Must have a dedicated laptop or desktop computer running Windows 10 or above. • A working webcam and willingness to use it during orientation/as needed by project. • Must be willing to download and install ModSquad security systems on your computer and mobile phone. • Stable broadband internet connection of 25 MBPS or greater • 8 GB RAM or better • Dual monitors highly recommended
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