ModSquad
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Remote Inbound Messaging Customer Support - Spanish
September 11
ModSquad
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Description
• First point of contact for customers navigating the music streaming platform. • Helped troubleshoot technical issues for customers. • Ensured customers have the best possible listening experience. • Responded to customer inquiries via inbound messages in both Spanish and English. • Passion for music and excellent communication skills needed.
Requirements
• Strong desire to create a unique experience for each individual customer. • Enjoy providing exceptional Customer Support and can quickly identify issues. • Provided Customer Support via inbound messaging in the past. • Provided web messaging support to 3-5 customers simultaneously. • Professional/business level proficient in Spanish and English.
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