ModSquad
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Inbound Messaging Customer Support, Spanish
August 17
ModSquad
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Description
• Helping customers navigate the platform • Troubleshooting technical issues • Ensuring best possible listening experience • Responding to customer inquiries via inbound messages in both Spanish and English
Requirements
• Professional/business level proficient in Spanish and English • You've provided Customer Support via inbound messaging in the past • You've provided web messaging support to 3-5 customers at the same time • You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have • You have strong desire to create a unique experience for each individual customer
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