ModSquad
Customer Experience Services for the World’s Best Brands
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Remote Technical Customer Support - Phone, Email (5194)
August 30
ModSquad
Customer Experience Services for the World’s Best Brands
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Description
• Respond to customer inquiries through inbound phone calls and emails, offering timely and effective support.
Requirements
• Tech Savvy and Windows Admin knowledgeable • Basic knowledge of Windows OS and Server OS • Experience using remote access software • Experience in an IT helpdesk environment • Prior experience with phone and ticket support • Great reading capabilities and comprehension, as well as prior experience with following standard operating procedures and technical documentation • Strong note taking skills
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