ModSquad
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Remote Technical Support
October 3
ModSquad
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Description
• ModSquad has partnered with an IT consulting firm specializing in developing solutions that connect various departments, address diverse business needs, and bridge skill gaps. • Serving industries such as manufacturing, banking, and healthcare, they provide tailored IT services to meet specific sector demands. • We are currently looking for experienced technical support representatives to join our team! • In this role, you will respond to customer inquiries through inbound phone calls and emails, offering timely and effective support.
Requirements
• have background in IT helpdesk roles. • are proficient in technology with a solid understanding of Windows operating systems and server environments. • are experienced in using remote access tools. • are skilled in providing support via phone and handling ticket-based inquiries. • are adept at following standard operating procedures and technical documentation. • have the ability comprehend and leave detailed notes in a fast-paced environment.
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