Technical Support Engineer - Freelance

September 20

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Moladin

WebsiteLinkedInAll Job Openings

Financial Services

1001 - 5000

Description

• Monitor, analyze, and resolve Open Production Issues (OPI) related to data inconsistencies, failures, or errors. • Perform data patching and updates in SQL databases, Redis, and MongoDB as required. • Collaborate with cross-functional teams to identify root causes and apply timely fixes. • Use Postman for API testing and troubleshooting. • Document issues and resolution processes for future reference. • Work in a shift-based schedule including weekends, to ensure consistent support. • Communicate effectively with business units to ensure timely resolution of issues.

Requirements

• Proficiency in SQL, including writing and optimizing queries. • Hands-on experience with Redis and MongoDB. • Familiarity with Postman for API testing. • Strong troubleshooting and problem-solving skills. • Ability to work effectively in the specified shift-based system, including weekends. • Excellent communication skills, both written and verbal. • Experience in handling production support issues is a plus.