Customer Success Manager

2 days ago

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Moneyhub

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Open Data. Open Possibilities.

Fintech • Banking • Pensions • IFAs • Personal Finance Management Tools

51 - 200

Description

• I own and drive the Client Success and Client Support strategies. • Provide first class service to enterprise clients through the delivery of client projects. • Work closely with sales and pre-sales colleagues during client onboarding. • Manage the full project delivery lifecycle and ensure high standards of professionalism.

Requirements

• You will have over three years experience of project management in a customer-facing role within a financial services technology or closely related business • You will have experience of managing programs or multiple complex projects. • Have a demonstrable track-record of delivering software solutions, some of those being Software-as-a-Service • Be familiar with a range of project management and software delivery processes, with hands-on experience of Agile methodology. • Previous experience of delivering an outstanding client experience and be confident and capable of running meetings on your own and with colleagues, both face to face at customer sites, and via remote working solutions

Benefits

• Remote working - with quarterly away days, regular team meeting and face to face client meetings as required. • 10% contribution towards your Pension from your very first day with us; • 25 days of holiday (plus bank hols), rising to 30 days after two years; • Choose to take your entitlement to UK bank holidays at other times based on your own days of significance; • Private medical insurance, including cover for pre-existing conditions, plus dental and optical benefit; • Six week Moneyhubber Family Pay when you become a new parent; • Permanent health insurance and life cover - much greater than the industry standard (death in service); • Employee assistance programme; • Professional development support, with dedicated allowance of time and money; • Life event leave; • Cycle to work scheme; • EV Salary sacrifice scheme; • £750 towards professional memberships • Remote working benefits, including work from almost anywhere, access to co-working spaces and support for your home office set-up • High spec laptop