MoonPay
MoonPay is a leading platform for buying, selling, and swapping cryptocurrencies seamlessly. Trusted by over 30 million accounts, MoonPay emphasizes security and compliance with rigorous standards such as PCI-DSS and ISO certifications. It provides users with a non-custodial experience, ensuring they retain control over their digital assets while facilitating easy transactions across various payment methods including cards and mobile wallets. With operations in over 180 countries, MoonPay aims to simplify entry into the crypto world with transparency and user-friendly features.
Senior Technical Program Manager - Ops Technology
February 3
MoonPay
MoonPay is a leading platform for buying, selling, and swapping cryptocurrencies seamlessly. Trusted by over 30 million accounts, MoonPay emphasizes security and compliance with rigorous standards such as PCI-DSS and ISO certifications. It provides users with a non-custodial experience, ensuring they retain control over their digital assets while facilitating easy transactions across various payment methods including cards and mobile wallets. With operations in over 180 countries, MoonPay aims to simplify entry into the crypto world with transparency and user-friendly features.
📋 Description
• About MoonPay 🌖💸 • Hi, we’re MoonPay. We’re here to onboard the world to Web3. • Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it. • We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products — just take a look on Trustpilot. • We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands. • But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection. • So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership. • The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization. You are passionate about streamlining complex programs, mentoring high performers and enjoy being a culture carrier for your organization.
🎯 Requirements
• Drive development and implementation of internal tools and processes to improve operational efficiency, in partnership with Product, Engineering, Operations, Legal, Compliance and others • Previous experience utilizing scrum methodologies to quickly and successfully develop agent-facing and customer-facing tools from 0 to 1(internal tools, CRM, Contact Center), scaling complex operational challenges • Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success measurements • Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases • Create clear and concise written proposals, communications and documentation, effectively communicating with leadership and other teams • Leverage data and acquired knowledge to drive strategic decisions across senior leadership • Ability to analyze complex support flows and provide recommendations for process, policy and product improvements • Work effectively with cross-functional teams, following established processes and contributing to team goals, being detail-oriented, and delivering results in a highly organized manner • Build partnerships and, design feedback loops, to deliver cross-functional initiatives
🏖️ Benefits
• Equity package 📈 • Unlimited holidays 🏝 • Paid parental leave 🍼 • Annual training budget 💻 • Home office setup allowance 🪑 • Monthly budget to spend on our products 💰 • Working in a disruptive and fast-growing industry where the possibilities are endless 🚀 • Freedom, autonomy and responsibility 💪
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