Customer Service Representative - Part-time

February 13

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More Staffing LLC

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More is a professional recruitment agency that connects stellar companies around the globe with excellent management level Filipino talent. Our approach to creating a successful partnership between companies and talents include leveraging on world class coaching, mentorship, and skill development programs.

recruitment • Human Resources • outsourcing • staffing • remote work

2 - 10 employees

📋 Description

• Job Title: Customer Service Representative • Location: Remote • Work Shift: AU Time zone • Working Hours: 20 hours per week (Part-time with the potential to transition to Full-time) • Flexibility to work during weekends • Note: This position is only open to applicants who are not currently working full-time. • Job Description: We are looking for a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be instrumental in assisting our customers with inquiries, exchanges, returns, and ensuring a smooth and enjoyable shopping experience. The ideal candidate will possess excellent communication skills, a customer-first mindset, and the ability to manage multiple tasks with efficiency. • Key Responsibilities: • Respond to customer inquiries promptly and professionally across multiple channels (email, phone, live chat). • Assist customers with exchanges, returns, and refunds, ensuring compliance with company policies. • Effectively manage updates to shipping addresses, resolve tracking issues, and provide accurate product information. • Deliver clear, precise, and consistent communication regarding products, services, and company policies. • Support the customer service team in processing orders, ensuring accuracy and timely fulfillment. • Collaborate with logistics and fulfillment teams to resolve order-related issues quickly. • Work flexible hours, including weekends, especially during peak seasons to meet customer demands. • Manage a high volume of inquiries without compromising on quality or service standards. • Maintain accurate records of customer interactions, transactions, and feedback. • Analyze trends and recurring issues to identify areas for improvement in customer service processes. • Work closely with team members to enhance customer service strategies and overall efficiency. • Stay up to date with product knowledge and company policies to provide knowledgeable support.

🎯 Requirements

• Proven experience in customer service, with a track record of addressing customer needs and resolving issues effectively. • Experience with direct-to-consumer brands or e-commerce is a plus. • Proficiency in Gorgias and Shopify is preferred, along with familiarity with customer service software and Microsoft Office Suite. • Experience with Cin7 or similar tools is a plus, especially in inventory management and order processing. • Excellent verbal and written communication skills. • Strong problem-solving abilities and keen attention to detail. • Ability to multitask and thrive in a fast-paced environment. • Flexibility to work weekends and take days off on weekdays to ensure consistent customer support.