More Staffing LLC
More is a professional recruitment agency that connects stellar companies around the globe with excellent management level Filipino talent. Our approach to creating a successful partnership between companies and talents include leveraging on world class coaching, mentorship, and skill development programs.
recruitment • Human Resources • outsourcing • staffing • remote work
2 - 10 employees
Customer Support and Operations Specialist
January 29
More Staffing LLC
More is a professional recruitment agency that connects stellar companies around the globe with excellent management level Filipino talent. Our approach to creating a successful partnership between companies and talents include leveraging on world class coaching, mentorship, and skill development programs.
recruitment • Human Resources • outsourcing • staffing • remote work
2 - 10 employees
📋 Description
• We are seeking a proactive and highly organized Customer Support & Operations Specialist to join our growing team. • In this role, you will be responsible for providing exceptional customer service support while also contributing to key operational tasks. • Initially, the primary focus will be on customer service, but there is also an opportunity to take on operational responsibilities as you grow into the role.
🎯 Requirements
• Proven experience handling customer service tickets, particularly with platforms like Gorgias or similar ticketing systems. Experience in resolving common customer issues and providing timely, efficient resolutions is essential. • Ability to autonomously assess and solve problems in a fast-paced environment, ensuring customer satisfaction and operational efficiency. • Strong working knowledge of Shopify, particularly regarding product listings and order management, to assist with customer inquiries and ensure smooth workflows. • Experience with Google Sheets or Excel for tracking customer data, managing inventories, and supporting internal workflows. • Strong written communication skills, with the ability to address customer inquiries clearly and concisely across multiple platforms (email, chat, social media). • Ability and interest in supporting operational functions, including inventory management, production tracking, and cost analysis. • A solid level of comfort with basic math and calculations to support tasks like COGS tracking and stock management.
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