E-Commerce Generalist

August 4

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Description

• Collaborate with the CEO to formulate e-commerce strategies and objectives. • Independently execute day-to-day e-commerce operations, including but not limited to landing page development, SKU management, and image optimization. • Create, manage, and update product listings and descriptions as necessary. • Manage website structure, menu, and collection pages for optimal user experience. • Develop, recommend, and implement approved email campaigns in Klaviyo. • Handle customer service inquiries, including updating Shopify orders, coordinating for returns, assisting with product troubleshooting, and overall resolving issues promptly. • Work closely with the CEO to understand the company's goals and translate them into actionable tasks. • Develop complementary design, copy, and image edits for new product releases and organic social, as well as paid social advertisements. • Stay updated on industry trends and best practices to continually improve e-commerce operations.

Requirements

• Proven experience in e-commerce operations with extensive knowledge in the Shopify platform. • Strong understanding of SKU management, landing page development, and image editing and optimization. • Prior Klaviyo email campaign management and design experience required. • Graphic design experience to include excellent skills in Photoshop and/or Illustrator. • Facebook Ads manager experience with creating and editing ads. • Basic video editing (aspect ratio, length, etc) skills required. Advanced video editing skills are a plus. • Organic social strategy experience is a plus. • Ability to take direction even with last-minute changes, while also being a proactive self-starter. • Exceptional organizational and multitasking skills. • Sharp learning ability and adaptability to new tasks and challenges. • Strong communication skills, both written and verbal. • Familiarity with tools commonly used in e-commerce operations. Demonstrated ability to learn new tools quickly.