Traveling System Administrator

September 17

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Motorola Solutions

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Public Safety • Enterprise Security • Two-way Radios • Radios • Land Mobile Radios (LMR)

10,000+

Description

• This position is for the Central Region: The applicant must reside in one of the following states: ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, OH, KY • This position will be a full-time System Administrator within the Video and Software Services (VSS) PremierOne Field Services Team. • VSS is dedicated to building collaborative partnerships with our clients, understanding their unique needs and fostering long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements. • The role will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave, providing remote backfill coverage when necessary, and providing onsite support to customer sites needing additional attention. • Provides tailored technical customer operations support. • Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance. • Adheres to Motorola and the Customer’s Change management policies and procedures. • Builds and maintains positive, effective, and mutually beneficial working alliances with customers. • Initiates problem-solving action and follows through to resolution. • Ensure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution. • Work with Customer staff to identify and resolve reported system incidents/problems. • Procure and coordinate any internally resources as needed. • Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary. • Run diagnostics using approved MSI tools. • Assist with technical system requirements analysis. • Provide system performance reporting using approved MSI tools when requested. • Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.

Requirements

• Minimum of a high school diploma or equivalent is required, a Bachelor's degree preferred • 3+ years of IT and/or public safety experience (a combination can fulfill this requirement) • Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred) • Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred • Proven track record working with or deploying enterprise hardware and software solutions; HP preferred • Experience creating positive working relationships with customers and application end users. • Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask. • Excellent verbal and written communication skills. • Comfortable working both alone and in a team environment. • Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills) • Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM) • Experience with Public Safety Applications including CAD, Mobile and RMS • Ability to troubleshoot application system issues including hardware, network and third-party components

Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!