Moxie Systems
Moxie Systems is a technology services company that specializes in custom software development, application maintenance, and quality assurance. They focus on bridging the gap between legacy and modern technologies, emphasizing the importance of teamwork and coordination in bringing innovative solutions to market. Moxie also has expertise in mobile development and enterprise application integration, particularly within the healthcare, finance, manufacturing, and retail sectors.
retail IT • information technology • omnichannel experience • supply chain IT • information architecture
Support Engineer - FHIR, Angular, Node.js
February 10
Moxie Systems
Moxie Systems is a technology services company that specializes in custom software development, application maintenance, and quality assurance. They focus on bridging the gap between legacy and modern technologies, emphasizing the importance of teamwork and coordination in bringing innovative solutions to market. Moxie also has expertise in mobile development and enterprise application integration, particularly within the healthcare, finance, manufacturing, and retail sectors.
retail IT • information technology • omnichannel experience • supply chain IT • information architecture
📋 Description
• Provide application support for resolving issues raised by customers via ticketing systems • Conduct root cause analysis for system failures from software defects, environment and data issues • Perform application health monitoring, observing logs and metrics to gauge expected platform performance. • Implement application patches/fixes during planned maintenances coordinating with global delivery teams. • Execute diagnostic tests simulating various real-world use cases and conditions • Create technical notes & frequent Q&A covering solution-specific error resolutions • Handle 2nd level escalations requiring code changes, hotfixes and environment updates.
🎯 Requirements
• 5+ years experience in support/sustenance of high-traffic Angular and Node.js based solutions • Working experience providing application support on the SMART on FHIR healthcare platform • Hands-on experience with FHIR resources, terminologies and resource querying • Knowledge of Azure infrastructure • Hand on experience with DevOps • Knowledge of integrating FHIR with 3rd party clinical system APIs like Epic, Cerner etc. • Strong grasp over JavaScript, HTML, API development and debugging techniques • Excellent analytical and customer support skills for resolving technical issues timely
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