Senior Strategic Operations Manager

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Mudflap

WebsiteLinkedInAll Job Openings

Trucking • Logistics • Trucking Technology

11 - 50

💰 $50M Series B on 2022-08

Description

• Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. • As a Sr. Strategic Operations Manager, you will ensure that Mudflap’s operations are running efficiently. • Develop strategies for Mudflap’s future products. • The Sr. Strategic Operations Manager is a cross-functional leader that leads different teams and products at Mudflap. • They are a versatile operations generalist who can dive into their own analysis to drive business insights, optimize non-product functions, drive forward new product offerings and/or growth and position others for success with a program management approach. • Expectations (In this role, you will): • Develop Risk & Support strategies, partnering with internal teams, to strengthen our network and improve the experience for drivers and merchants. • Identify, own and publish operational OKRs and KPIs, which will drive positive engagement and usage across Mudflap. • Leverage data and analysis to develop growth strategies and execution plans to optimize Mudflap functions and address business problems. • Develop and lead GTM program for new product lines or initiatives, including managing external vendor relationships, evaluating business applications, and developing processes for onboarding and support. • Lead cross-functional teams to scale operations, optimize organizational structures, and improve operational workflows and processes. • Assess current tools and systems to identify operational gaps. Determine need for new tools and lead their implementation. • Present recommendations and results to management and key decision-makers.

Requirements

• 4+ years of experience in tech operations, project management, and/or business analytics roles • Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus • Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations • Operations-minded: you find a way to get the function done and prioritize streamlining and improving processes • Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals • Communication skills: you can communicate complicated insights and arguments both verbally and in writing

Benefits

• A remote-first company focused on hiring the best talent • A committed team on a mission to change a massive industry for the better • A high bar for quality and commitment to self-improvement • An open mind to new ideas and methodologies • Competitive salary and benefit options • Opportunities and support for major career growth