Product Support Specialist

December 8, 2024

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Multiview

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Multiview is a company dedicated to supporting the B2B industry by facilitating connections between buyers and sellers to foster business growth. With over 20 years of experience, Multiview provides integrated digital marketing solutions that are designed to meet the needs of associations, businesses, and agencies. The company focuses on enhancing engagement and sales through tailored content marketing, programmatic advertising, and access to an extensive database of unique B2B professionals. Multiview prides itself on building partnerships through collaboration to deliver effective marketing strategies that drive significant web traffic and result in measurable ROI for their clients.

associations • buyers guides • newsbriefs • internet ad sales • digital media

501 - 1000 employees

Founded 2003

🤝 B2B

📋 Description

• Provide outstanding client service throughout the support process. • Identify, investigate, and troubleshoot incoming inquiries to provide the appropriate solutions and alternatives to achieve client satisfaction. • Effectively document support incidents and escalate them as necessary. • Manage and update the help desk ticketing system with descriptions of support incidents, conversations, and correspondence with clients. • Manage multiple support channels including telephone and e-mail. • Support the roll-out of new product releases to Multiview’s existing client base. • Proactively assist in growing our Client Portal content by developing impactful documents, videos, and how-to guides • Actively participate in continually improving support processes and team initiatives • Demonstrate Multiview’s core values, building and advancing the reputation of the company and its clients.

🎯 Requirements

• A degree, diploma, certification, or equivalent in business, accounting or relevant experience • Experience Level: 1 – 2 years in customer support or an accounting role • Demonstrated skills in client escalation, conflict resolution and negotiation. • Demonstrated excellence in presenting to an executive-level audience, both written and verbal • Excellent client service, interpersonal and relationship-building skills. • Excellent multi-tasking, organizational, time management and problem-solving skills • Excellent team-building skills, to work well within a team environment. • Self-sufficient, resourceful, and able to work well with minimal supervision. • Ability to demonstrate a high degree of professionalism. • Innovative thinker with a growth mindset. • Demonstrated level of technical proficiency with Microsoft Office at the Intermediate or Advanced levels • Willingness to be coached, mentored, and driven to reach your fullest potential. • Experience demonstrating Multiview’s core values, building, and advancing the reputation of the company and its clients. • Ability to travel minimally within Canada and the US

🏖️ Benefits

• Competitive Compensation • 4 weeks vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days. • Company paid competitive Benefits including Extended Health, Dental, Vision and more. • Workplace Flexibility (Choice to work remotely or from our office in Ottawa, ON) • Continuous growth opportunities, and leadership development