Mural
Mural is a visual collaboration platform that gives your teams an AI-powered, interactive space to ideate, align, and execute on your customer-led strategy. It enhances teamwork by enabling users to work more efficiently, improve productivity, and facilitate brainstorming in a secure and compliant environment. Mural integrates with Microsoft 365 Copilot and offers various templates for different use cases, making it a valuable tool for organizations looking to enhance collaboration across teams.
Visual Collaboration • Playful Work • Remote Work • Workshop Facilitation • Design Thinking
Customer Success Manager
March 12
Mural
Mural is a visual collaboration platform that gives your teams an AI-powered, interactive space to ideate, align, and execute on your customer-led strategy. It enhances teamwork by enabling users to work more efficiently, improve productivity, and facilitate brainstorming in a secure and compliant environment. Mural integrates with Microsoft 365 Copilot and offers various templates for different use cases, making it a valuable tool for organizations looking to enhance collaboration across teams.
Visual Collaboration • Playful Work • Remote Work • Workshop Facilitation • Design Thinking
📋 Description
• Our Emerging Customer Success team is dedicated to supporting Enterprise customers throughout their customer lifecycle. • You’ll serve as a strategic partner to your portfolio of ±50 customers through critical phases of the customer lifecycle. • As a trusted advisor, you will provide best practices and use case recommendations that deliver success. • You will serve as the voice of the customer across product, marketing, and engineering and partner with sales and consulting to increase retention and uncover growth opportunities.
🎯 Requirements
• 3+ years of work experience in customer-facing roles at a SaaS or consulting company • Confidence and experience engaging with customers of all seniority levels and professions (like R&D, Sales, Marketing, etc.) • Proven experience in handling many customer engagements at the same time, prioritizing and scaling your plays, and keeping account information up to date • Proactivity and persuasiveness to move things forward, hold stakeholders accountable when needed, and deliver outcomes. • Strong analytical and problem-solving skills with a willingness to solve and share ideas
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