TransPerfect Music City Bowl
TransPerfect Music City Bowl is an annual postseason college football game held in Nashville, Tennessee. It has a significant economic impact on the Nashville area, contributing $400 million to the community by attracting visitors during one of the city's slowest tourism weeks. The bowl has been a staple of the college football scene since 1998, garnering a national audience through televised coverage, reaching 95 million viewers over its history. It also supports collegiate athletics with financial payouts to participating universities.
Help Desk Support Specialist
February 24
TransPerfect Music City Bowl
TransPerfect Music City Bowl is an annual postseason college football game held in Nashville, Tennessee. It has a significant economic impact on the Nashville area, contributing $400 million to the community by attracting visitors during one of the city's slowest tourism weeks. The bowl has been a staple of the college football scene since 1998, garnering a national audience through televised coverage, reaching 95 million viewers over its history. It also supports collegiate athletics with financial payouts to participating universities.
📋 Description
•Location: South Africa •Job Type: Full-Time •Work Hours: 01:00 AM - 09:00 AM SAST •Salary Range: R25 000 - R30 000 (Negotiable based on experience) •About the Company: Our client is a leading Managed Service Provider dedicated to providing top-notch IT services to businesses. •Role Overview: Our client is seeking a highly skilled Help Desk Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for managing all technical support operations with a primary focus on Microsoft 365 administration. •Key Responsibilities: Set up and manage Microsoft 365 tenancies, including user creation, shared mailbox setups, Exchange rules, and domain integrations. Install, configure, and troubleshoot Microsoft 365 applications on PCs (Outlook, OneDrive, Teams, etc.). Provide first-class phone, email, ticketing, and remote support, ensuring exceptional customer experience. Troubleshoot Windows PCs and occasionally Macs. Utilise ticketing systems to log and manage client issues efficiently. Take total ownership of all technical support operations, demonstrating autonomy and responsibility. Leverage AI tools, scripting, and automation to optimise IT workflows. Identify opportunities for process automation to enhance efficiency.
🎯 Requirements
•Extensive experience working with Microsoft 365 products and tenancy management. •Exceptional troubleshooting skills in Windows PCs and email setup (SMTP, POP3, IMAP). •Strong communication skills with a flawless English level, both written and verbal. •Proficiency in ticketing systems and managing IT support requests. •At least 3 years of experience in a similar MSP or Help Desk role. •Nice-to-have skills include knowledge of domain registrars, hosting platforms, scripting, and Azure.
🏖️ Benefits
•Autonomous role - work independently with minimal supervision. •Opportunity to lead and take full ownership of technical operations. •High-level training and ongoing development. •Dynamic team environment with a focus on core technical needs. •Significant growth opportunities with the potential for leadership responsibilities. •Employee-focused company culture fostering growth and long-term commitment.
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