Customer Success Manager - Digital Marketing

12 hours ago

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MyAdvice

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Website Design & Development • Online Visibility • Social Media Marketing • Digital Marketing • Organic Traffic Generation

51 - 200 employees

☁️ SaaS

🛍️ eCommerce

🤝 B2B

Description

• Develop an expert knowledge of the MyAdvice digital marketing product and service suite • Own the overall relationship with assigned clients to ensure their retention, growth and satisfaction • Educate clients on their products and services to encourage software adoption • Identify, pursue and close upsell opportunities striving to achieve monthly sales metrics • Work to deeply understand client’s objectives so you may help them achieve those goals • Hold monthly, semi-monthly or quarterly calls with clients to review campaign performance • Act as the client's trusted digital marketing advisor to guide their digital marketing efforts • Utilize upsell skills to consult clients on new product and service opportunities • Collaborate effectively within a small team and across departments • Improve client satisfaction and strive to increase advocacy by turning clients into raving fans • Drive meaningful contributions toward the key metrics for your team including logo retention, revenue retention, upsell MRR, NPS, and CSAT • Support change as we continue to evolve and grow a world-class customer success organization • Identify opportunities for continuous improvement with a mindset toward achieving operational excellence

Requirements

• 2+ years client facing experience in customer success, account management or consulting • 2+ years managing digital marketing strategy including SEO, PPC, social media, reputation management, website consulting, local business listings, etc. • 1+ years of consultative sales experience • Web savvy with a general knowledge of HTML, Wordpress, GSuite Products, Google Adwords, Google My Business, and Google Analytics • Degree in Marketing, Advertising, or related education preferred • Project Management experience preferred • High speed internet connection and dedicated work space to facilitate a remote working environment

Benefits

• 80% employer contributed healthcare • Affordable dental insurance • Complementary vision • Life and AD+D insurances • Company matched 401k • Unlimited time off • Ten paid holidays • Company lunches • Volunteer activities • Access to hand-selected books from executive team in library • Beer fridge • Ping pong and cornhole games • Espresso and coffee provided • Beverage cooler (cold coffee, energy drinks, soda) • Powder policy (ski the fresh powder!)