Defense and Government Travel Consultant

6 days ago

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CWT

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CWT is a world-leading travel management platform that specializes in business travel, meetings and events, and hotel distribution. The company emphasizes a culture of performance, innovation, and a strong focus on customer experience, guided by their philosophy of B2B4E, which stands for business-to-business for employees. With over 150 years in the travel industry, CWT is dedicated to providing exceptional experiences not only for their clients but also for the employees who drive the company.

Corporate Travel Management • Leisure Travel • Meetings & Events • Travel procurement • Business Travel

10,000+ employees

🤝 B2B

📋 Description

• Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? • As a travel counselor, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. • Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. • Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation. • Ensure reservations are built according to client standards and preferences. • Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience. • Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares. • Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.

🎯 Requirements

• 3 to 5 years experience working as a Travel Consultant • Advanced knowledge of Sabre GDS • A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too. • Good verbal and written communication skills • Strong teamwork skills • A positive, “can do” attitude. • Willingness to learn and grow!

🏖️ Benefits

• Hands-on paid training • Competitive compensation — including shift differentials, referral bonuses, and supplier incentives • 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year • Both on-site and home-based positions are available • Flexible working options: Full-time, part-time, nights and weekends • Medical/dental/vision • Employee discounts and supplier incentives • Employee Assistance Program & Employee Resource Groups