LoanCare
LoanCare is a company that specializes in the servicing of mortgage loans. It provides a range of services related to managing mortgage payments, customer service for loan holders, and loss mitigation strategies. LoanCare aims to support homeowners in maintaining their mortgage accounts effectively, ensuring timely payments and managing any potential financial challenges.
Full Service Subservicing • Interim Subservicing • Seller Finance Subservicing • Loss Mitigation • Special Servicing
Customer Service Supervisor
April 16
LoanCare
LoanCare is a company that specializes in the servicing of mortgage loans. It provides a range of services related to managing mortgage payments, customer service for loan holders, and loss mitigation strategies. LoanCare aims to support homeowners in maintaining their mortgage accounts effectively, ensuring timely payments and managing any potential financial challenges.
Full Service Subservicing • Interim Subservicing • Seller Finance Subservicing • Loss Mitigation • Special Servicing
📋 Description
• Supervise Call Center Teams to meet or exceed performance standards. • Manage daily operations of the customer service team. • Mentor and develop Customer Experience Specialists. • Handle escalated calls and resolve customer complaints. • Ensure accurate documentation of employee interactions and meetings.
🎯 Requirements
• High School Diploma or equivalent required. • Understanding of mortgage servicing: escrow, taxes, payment application. • Proven leadership or managerial experience. • Expert and proven knowledge of customer service principles and practices. • Excellent verbal and written communication skills. • Excellent interpersonal communication skills. • Excellent attention to detail and accuracy. • Ability to multitask while meeting strict timelines and deadlines. • Highly advanced mortgage product knowledge required.
🏖️ Benefits
• We provide the necessary equipment for remote work. • High-speed internet connection with minimum download speed of 25 MBPS and upload speed of 10 MBPS.
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