Customer Experience Manager

February 23

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Logo of MRP My Recruitment Partners Ltd.

MRP My Recruitment Partners Ltd.

MRP My Recruitment Partners Ltd. is a recruitment service provider that specializes in Recruitment Process Outsourcing (RPO). The company offers a comprehensive solution for companies looking to streamline their hiring process, providing services such as applicant tracking, job profiling, candidate sourcing, virtual interviews, testing, and contract management. MRP My Recruitment Partners Ltd. primarily serves small businesses and startups that lack a dedicated in-house recruitment team, assisting them in building teams in various domains including Information Technology, Marketing & Sales, Executive roles, and Finance Specialists. By providing a transparent and outcome-based service, they aim to meet the unique recruitment needs of their clients quickly and efficiently. The company also emphasizes the importance of data privacy and offers different data access levels on their website.

๐Ÿ“‹ Description

โ€ข Manage client relationships and provide product-specific support โ€ข Guide customers through onboarding and software usage โ€ข Document vital information and develop creative automation solutions โ€ข Create marketing content based on customer inquiries and feedback โ€ข Develop new processes and videos to improve customer experience

๐ŸŽฏ Requirements

โ€ข Minimum 3 years of experience in Client Success, Customer Experience, or Key Account Management โ€ข Experience leading teams is a plus โ€ข Fluent in English (C1) and German (C2) โ€ข Bachelor's degree in Communication, Management, or Marketing

๐Ÿ–๏ธ Benefits

โ€ข Remote work flexibility โ€ข Ongoing professional development and education โ€ข Great equipment provided โ€ข Opportunity for team growth

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