Narvar
Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.
retail • post-purchase • returns • logistics • supply chain
Solution Delivery Manager
April 4
Narvar
Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.
retail • post-purchase • returns • logistics • supply chain
📋 Description
• Manage projects end-to-end for our Strategic and Enterprise retailers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live hypercare support. • Lead cross-functional teams formed to onboard customers, including customer engineers and carrier engineers, and drive successful end-to-end delivery of projects • Provide consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product time to value • Communicate clearly and proactively with the customer and internal teams to establish credibility and ensure on-time project delivery • Effectively manage escalations and scope change and implementation of multi-phased projects or programs including monitoring project quality, timeline, hours allocation, risk and performance • Effectively provide workarounds and find out-of-the-box solutions where applicable • Be part of best-in-class international Professional Services team via documentation creation, process improvements, and automation mindset • Drive post-launch postmortem for knowledge sharing and learning.
🎯 Requirements
• You have expertise in managing global, multi-brand, multi-region, large ecommerce projects and demonstrate a strong command of project management such as phasing, milestone tracking, and driving the customer experience towards successful launch. • You thrive in a fast-paced environment and have strong time management and prioritization skills. • You are able to build playbooks, execute against playbook milestones and project tasks created to improve delivery efficiency and productivity. • You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting or systems integration roles • You have the ability to successfully deliver multiple complex projects simultaneously with strong attention to detail. • You are organized and disciplined about reporting externally and internally on project progress, changes and risks. • Able to work efficiently with high accountability - both individually and in a team. • Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset. • You have executive-level interpersonal, project management, writing, communication, and problem-solving skills. • You demonstrate a strong understanding and can lead technical discussions about API connections, logistics and carrier integrations, data transformation as well as technical expertise with reading JSON files. Coding proficiency is not required. • Able to work and communicate effectively with both technical and business stakeholders. • SaaS/Startup/Ecommerce experience is mandatory. • Experience with retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics is a plus.
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