Senior Subscriber Communications Manager

August 20

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Nautilus Solar Energy, LLC

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Making Clean Solar Energy Available To All | Let's Solar

Solar Power • Solar Energy • Solar Financing • Solar System • Power Purchase Agreements

51 - 200

Description

• Build a sustainable subscriber communication strategy. • Develop and grow the Nautilus Solar Energy subscriber voice and brand. • Create effective communications that build a sense of community, highlight collective impact, and differentiate Nautilus as the community solar partner of choice. • Lead internal and external subscriber content creation as necessary. • Establish and refine the subscriber communication infrastructure. • Establish KPIs and tracking dashboards to support subscriber retention. • Optimize subscriber communications to properly manage the subscriber’s “mailbox” creating a sense of community but not over-communicating. • Manage the Social Media Associate in building a subscriber community in each state. • Indirectly manage the Digital Marketing Analyst to deploy subscriber email and text communications promptly and effectively. • Write and deploy effective communications for routine matters, account billing, engagement efforts, and operational matters. • Demonstrate a customer-first mentality ensuring all communications are optimized with voice-of-customer insights. • Identify new ways to reduce enrolled and active customer turnover. • Work collaboratively to hold subscriber turnover to < 3%.

Requirements

• College degree – Communication, Marketing, or Account Management majors preferred • 5-7 years of customer communication experience • Ability to work independently in a team-oriented and fast-paced entrepreneurial environment • Understanding of CAN-SPAM and A2P 10DLC rules and regulations • Excellent written and verbal communication skills • Strong understanding of customer retention best practices and how to mitigate turnover risk • Strong understanding of CRM/Subscriber database optimization to facilitate automated workflows and customer record maintenance • Awareness of and interest in renewable energy preferred • Unrestricted authorization to work in the U.S.

Benefits

• 401(k) offered with employer match • Pro-rated PTO accrual