NCR Corporation
NCR Corporation is a well-established technology company that has recently restructured into two distinct entities: NCR Voyix and NCR Atleos. NCR Voyix focuses on providing digital commerce solutions tailored for the retail and restaurant sectors, enhancing customer experiences and operational efficiency. Meanwhile, NCR Atleos is dedicated to advancing financial accessibility through self-service transaction channels, primarily via its extensive ATM network, thus serving financial institutions and retailers alike. This strategic separation allows each entity to concentrate on its core competencies, facilitating enhanced growth and innovation within their respective markets.
Enterprise technology for the banking, retail and hospitality industries.
Customer Support Agent - L1 Dutch Speaker
February 19
NCR Corporation
NCR Corporation is a well-established technology company that has recently restructured into two distinct entities: NCR Voyix and NCR Atleos. NCR Voyix focuses on providing digital commerce solutions tailored for the retail and restaurant sectors, enhancing customer experiences and operational efficiency. Meanwhile, NCR Atleos is dedicated to advancing financial accessibility through self-service transaction channels, primarily via its extensive ATM network, thus serving financial institutions and retailers alike. This strategic separation allows each entity to concentrate on its core competencies, facilitating enhanced growth and innovation within their respective markets.
Enterprise technology for the banking, retail and hospitality industries.
📋 Description
• Handle inquiries via phone or e-mail. • Manage caseload and record information into the Incident tracking system. • Diagnose and solve technical issues that originate from customers. • Provide technical assistance and remote troubleshooting support. • Resolve problems by applying established policies, procedures and tactics. • Manage operations during scheduled shifts using on-hand tools and observations. • Perform other corresponding duties and tasks as directed by Employer.
🎯 Requirements
• Candidates should possess a minimum High School degree or equivalent. • Candidates are expected to have excellent communications and interpersonal skills. • Candidates are expected to have basic computer knowledge. • Candidates should have firm organizational skills. • Out of the box way of thinking. • Experience in customer facing roles or in technical support. • Experience in retail environment. • Experience with ITIL practices, Linux Command Line, Windows and MS Office.
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