Customer Support Agent, Level 1

Yesterday

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Logo of NCR Corporation

NCR Corporation

Enterprise technology for the banking, retail and hospitality industries.

10,000+

💰 $820M Post-IPO Equity on 2015-11

Description

• Handle inquiries via phone and email. • Manage caseload and record information. • Diagnose and solve technical issues. • Provide technical assistance and remote troubleshooting. • Manage operations during scheduled shifts. • Perform other corresponding duties as directed.

Requirements

• Candidates should possess a minimum High School degree or equivalent. • Candidates are expected to have excellent communications and interpersonal skills. • Candidates are expected to have basic computer knowledge. • Candidates should have firm organizational skills. • Experience in customer facing roles or in technical support (preferred). • Experience in retail environment (preferred). • Experience with ITIL practices, Linux Command Line, Windows and MS Office (preferred).

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