Outsourced Operations Management Associate
November 21
Description
• Track and evaluate supplier service performance against agreed-upon metrics and service level agreements (SLAs); • Identify areas of non-compliance and collaborate with suppliers to develop improvement plans. • Create and maintain reports and dashboards to monitor and track supplier service performance. • Present findings and insights to management and key stakeholders in a clear and concise manner. • Conduct root cause analysis to identify and address underlying issues impacting supplier service performance. • Work with cross-functional teams to develop and implement corrective and preventive actions. • Continuously review and enhance the supplier service performance and reporting process; • Identify opportunities for automation and streamline workflows to improve efficiency and accuracy; • Assist in monitoring and tracking contract performance against agreed terms and conditions, including pricing and payment terms. • Support negotiations with suppliers to optimize costs while ensuring quality and service levels are maintained. • Analyse and identify cost-saving opportunities through data analysis and supplier evaluation; implement cost reduction strategies. • Collaborate with internal stakeholders to ensure alignment on supplier service expectations and goals. • Establish and maintain productive relationships with suppliers to drive performance improvements. • Conduct regular audits to ensure data accuracy and integrity. • Implement measures to maintain and improve the quality and reliability of supplier service • Assist with ad-hoc analysis and projects related to supplier service performance as assigned by management. • Offer insights and recommendations to drive continuous improvement in supplier service performance. • Management, tracking and raising of SAFs, POs, Charges Verifications, Receipting and Tracking of Outside Spend for various countries and Suppliers