Senior Business Consultant

4 days ago

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NCR Corporation

WebsiteLinkedInAll Job Openings

Enterprise technology for the banking, retail and hospitality industries.

10,000+

💰 $820M Post-IPO Equity on 2015-11

Description

• Oversee and coordinate the various service delivery teams within the matrix organization. • Ensure that all teams are aligned with the company’s objectives and deliver services efficiently to meet or exceed client expectations. • Manage a team of Project Managers, ensure successful delivery of a portfolio of projects across multiple customers. • Provide mentorship to the Project Managers to improve their skills and career prospects. • Responsible for managing programs and qualifying pursuit and close of complex solutions. • Tracking key delivery milestones. • Develop and maintain strong relationships with key stakeholders across different service lines. • Engage with client C-suite executives to review service delivery performance, present SLAs, and discuss continuous improvement plans. • Monitor and report on the performance of service delivery programs, using metrics and KPIs to assess efficiency and effectiveness. • Proactively identify opportunities for expanding the company’s service offerings within existing client accounts.

Requirements

• Proven experience in delivery of large services programs, preferably within a matrix organization. • Strong leadership and influential skills, with the ability to manage and motivate teams that do not directly report to you. • Excellent communication and interpersonal skills, capable of maintaining strong relationships with both internal team members and external clients. • Strong organizational and project management skills to track and hold each responsible service delivery accountable for our customer delivery expectations and milestones. • Experience in engaging and negotiating with C-level executives. • Strong analytical and problem-solving skills, with a demonstrated ability to oversee complex projects. • Knowledge of industry standards and best practices in service delivery.