Customer Engineer
2 days ago
Description
• Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region • Responsible for ownership of customer problems or incidents until resolved • Required to perform work on products and services of low complexity, specifically financial/ATM products • Responsible for assisting in site preparation and minor testing of equipment • Field Service Technician responds to all customer concerns • Build working relationships with customers • Performs periodic preventative maintenance on assigned products • Responsible for accurate and prompt reporting of calls and activity • Responsible for capturing detailed customer asset information
Requirements
• High School Diploma or equivalent • Up to one year of related experience • Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required • Experience in PC Hardware Maintenance and support • Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work • Excellent interpersonal skills/customer relationship skills required • High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required • High level of personal integrity; Support and promote teamwork and cooperative effort • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
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