PS Technical Consultant
September 16
Description
• Provide Software Support on ATM applications and systems • 2nd and 3rd Level Technical Support & Troubleshooting on SW issues • Solve customer software queries within timeframes set in SLA • Identify and document software changes that may be required prior to quotation • Manage software development according to customer specifications • Keep up to speed with new software releases from NCR • Manage and resolve escalations within allocated time frames • Prepared to travel on short notice • Relationship Management with internal and external clients & suppliers/OEM • Participate in operational meetings or projects as required • Product info sessions and guidance sessions • Ensure strict adherence to business policies, processes and procedures • Assist with site specific documentation in order to ensure that it is updated, accurate and conforms to NCR standards • SW Product Management and release control • Knowledge of software disk builds and disk imaging process • Information security • Quality assurance
Requirements
• Grade 12 and relevant qualification • B.Sc Degree in Computer Science (or other IT related Degree) • 2-3 years’ development/support and testing experience • 3-5 years’ experience in ATM/SST development • Knowledge of NCR Self Service devices • Desktop PC hardware • MS Office skills • Computer Networking skills (A + and N + or MCSE Qualification preferable) • APTRA suite of products, incl APTRA XFS, APTRA Vision XFS knowledge advantageous • Business & Financial Acumen • AWS/Cloud Skills
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