PayPay Corporation
PayPay, a fintech company, that achieved more than 50M users within around 3 years since its launch in 2018 has hugely diversified employees who are from 40 different countries. The number of employees by now is more than 1,000 staff members, and yet the company is still incomplete and at a growing stage.
1001 - 5000 employees
CS System Planning Specialist - AI Planner / Customer Support
5 days ago
PayPay Corporation
PayPay, a fintech company, that achieved more than 50M users within around 3 years since its launch in 2018 has hugely diversified employees who are from 40 different countries. The number of employees by now is more than 1,000 staff members, and yet the company is still incomplete and at a growing stage.
1001 - 5000 employees
📋 Description
• 2018年にサービスを開始してから約6年でユーザー数6500万人を突破したフィンテック企業であるPayPayは約50か国の国と地域から集まった多様なメンバーで構成されています。 • 我々は自分たちの想像を超える未来を創るためにあえて明確なビジョンは必要ないと考えています。 • カスタマーサポートの利用者も増加しております。ユーザーにより簡単に迅速に問題を解決できるようシステムによる高度化を進めています。 • 急速な立ち上げフェーズで個別最適化されたシステムや顧客サポートプロセスの標準化、高度化を順次進めています。 • スマホ決済サービス「PayPay」を提供する当社で、「PayPay」カスタマーサポートのDX（デジタルトランスフォーメーション）を推進する企画担当者を募集します。
🎯 Requirements
• 新たな技術への熱意がある人 • オペレーション業務領域やCS領域へのシステム導入における要件定義を自ら作成したことのある経験 • システムの運用保守（突発的な障害対応）の経験がある方 • 複数のステークホルダー（社内社外）と円滑なコミュニケーションでプロジェクトを推進できる方 • PM経験 • オペレーション業務・CSのシステム導入経験（Speech to Text SolutionやFAQシステムなど） • AI関連資格の保持（G、E検定/基本情報技術者/Python3エンジニア認定データ分析/統計検定/ITパスポートなど）
🏖️ Benefits
• 社会保険（健康保険、厚生年金、雇用保険、労災保険） • 企業型確定拠出年金制度
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