Client Service Manager
2 days ago
Description
• Responsible for ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards. • Will manage and develop customer relationships at senior level to maximise customer satisfaction. • Responsible for the production of a Service Performance Report and attendance at Customer Service Reviews. • Working across the organisation to document, monitor, measure and improve services delivered. • Be an escalation point for Service teams and the Customer ensuring correct outcomes are achieved. • Accountable for the acceptance of new or amended services into production and ongoing management. • Contribute to the development and ongoing management of the Customer Account Plan.
Requirements
• Batchelors Degree or equivalent • Experience in an Engineering discipline • ITIL V3 as a minimum but V4 desirable • Excellent Communication Skills both written and Oral. • Excellent Ability to produce Service Management documentation and Reports • Excellent Business Relationship skills • Experience of working Remotely • Excellent Analytics and Problem solving skills • Experience with IT Service Management Tools
Benefits
• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) • 25 days paid holiday with the option to buy/sell (FTE) • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% • A selection of flexible benefits to suit your individual needs • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
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