September 17
• Keep internal teams up to date on the current process being developed, as well as prevent any blockers – internal or external – are resolved to allow process development to continue. • Keep documentation up to date for a project through its entire SDLC by gathering requirements and translating them to user stories on Jira and Test Plans on Confluence. • Experience in quality assurance/testing of process’s as well as creating test plans/test cases with related bug tickets where applicable. • Manage scope creep alongside time for a project to maximize profitability and resource use; evaluate risks to project timelines and communicate to the appropriate team members. • Lead communications between internal and external teams; act as a translator between client and internal technical teams, to offer a clear understanding from all involved parties. • Support internal and external teams during the SDLC with effective documentation and notes; ensure the project goes smoothly and escalate as required to guarantee this. Make sure every stage is documented as per the documentation needs. • Understand the clients needs and offer optimal resolution paths whilst working with Senior level developers. • Assist with project management tasks to work cohesively as a team to ensure smooth client delivery.
• 3-5 years experience. • Technical background is a must – have knowledge of code/software development and its general functionalities (Not the ability to code but a bonus!) • Ability to read code logically is a big bonus. • Experience in an Agile and fast paced environment. • Excellent oral and written communication skills. • We don’t micromanage and we trust our team to get the job done – so you must be able to work autonomously whilst reporting updates to your PM/Lead as needed. • Great relationship management skills – you’ll be working with multiple clients and internal teams all the time so you’ll need to be able to work with a lot of different personalities and people from different cultures. • Organizational skills – project management, story management, scope management and most importantly TIME management! • Requirements gathering and translating into proper user stories (As a, I want, so that). • Experience with RPA technologies is preferred, but we can make it work if you have insight into what the technology is and can do. • Ability to differentiate between the wants and needs of clients. • Have thick skin – you’re going to get constructive criticism internally and externally – be willing to grow!
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