Customer Support Representative - Advanced Excel Skills

June 3

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NeoWork

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We help small businesses scale rapidly by leveraging outsourced talent for operations and animation.

Product Development • Web Development • Search Engine Optimization • Custom Animation • Graphic Design

51 - 200

Description

• Handle customer queries and provide exceptional support via various channels • Analyze and manipulate data in Excel to identify patterns, trends, and insights • Create and maintain accurate and detailed reports based on customer data • Collaborate with cross-functional teams to resolve complex customer issues • Identify areas for process improvement and propose innovative solutions • Stay up-to-date with industry trends and best practices • Deliver exceptional customer experiences and exceed performance targets

Requirements

• Proven experience as a Customer Support Representative or similar role • Advanced skills in Excel, including data analysis and manipulation, vlooker, pivot table creation, etc. • Excellent written and verbal communication skills • Strong problem-solving abilities and attention to detail • Experience in creating and maintaining reports using Excel • Ability to work collaboratively in a remote team environment • Strong time management and organizational skills • Passion for delivering exceptional customer experiences

Benefits

• Comprehensive training for all candidates, regardless of background or experience as a VA • Work hours align with standard business hours in the US, with potential flexibility • 100% home-based position • Mental health days offered • Performance-based incentives provided • Annual review and appraisal process • Opportunities for professional growth