Guest Support Specialist

13 hours ago

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Nestify

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11 - 50 employees

Founded 2014

☁️ SaaS

🤝 B2B

🏢 Enterprise

Description

• The 'Guest Support Specialist' (fully remote) manages and resolves Guest related inquiries, concerns, and issues in a timely and professional manner to ensure an enjoyable stay for all Guests • Respond to Guest related issues and concerns via various platforms such as ‘Chat’, ‘E-mail’ and ‘Phone’ • Communicate effectively and efficiently with Guests • Troubleshoot and report Guest related issues and concerns as communicated by Guests • Action Guest related issues by reporting property related issues to the Property Manager, follow up to ensure property related issues are attended to timeously and keep Guests informed • Oversee, coordinate, and manage the Guest ‘Check in’ and Guest ‘Check out’ process • Ensure an effective Guest Support shift handover takes place from one shift to the next Guest Support Specialist Shift to ensure an ongoing and seamless Guest support services is maintained

Requirements

• Strong verbal and written communication in English • Be technologically savvy – working with various software applications • The ability to handle various functions simultaneously and a keen sense of detail • Business related degree (Preferable) • 1 to 2 years work experience working in a Guest Support function • General good practical working knowledge of Guest support functions in the hospitality industry • Strong administrative task and management experience • Work experience having worked remotely preferably into the UK market • A proven track record of working independently without the need to be closely managed

Benefits

• Competitive remuneration package • Fully remote work in a global team • Generous annual leave • A Company culture that values loyalty, hard work, dedication, high performance, and work-life balance • An opportunity to grow in your career in terms of acquiring new skills and work experience