Netomi
Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.
artificial intelligence • consumer engagement • personalization • messaging • SaaS
Data Scientist
March 7
Netomi
Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.
artificial intelligence • consumer engagement • personalization • messaging • SaaS
📋 Description
• At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. • Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. • Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg, and Greg Brockman, you will become a part of an elite group of visionaries defining the future of AI for customer experience. • We are building a dynamic, fast growing team that values innovation, creativity, and hard work. • You will have the chance to significantly impact the company’s success while developing your skills and career in AI. • Netomi is seeking a dynamic and skilled Data Scientist I focusing on prompt engineering, benchmarking, data analysis, and documentation efforts.
🎯 Requirements
• Bachelor’s or Master’s degree in Computer Science, Data Science, Applied Mathematics, Statistics, Linguistics, or a related field. • 2+ years of experience in Data Science, focusing on NLP, prompt engineering, or deep learning. • Proficiency in Python and familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face). • Strong understanding of NLP techniques and machine learning principles, including sentiment analysis, word embedding, text classification, and Transformer models (e.g., GPT, BERT). • Experience with developing, optimizing, and evaluating prompts to improve AI model responses. • Experience with large language models (e.g., GPT-4, Llama3) and their applications in customer service or other domains. • Knowledge of data visualization tools and techniques to communicate complex data insights effectively. • Background in linguistics or computational linguistics. • Experience with agile development methodologies and big data platforms like Hadoop or Spark. • Excellent analytical, problem-solving, and communication skills. • Ability to work collaboratively in a team environment, manage multiple projects simultaneously, and document complex processes effectively. • Self-motivated with a passion for continuous learning and innovation in AI.
🏖️ Benefits
• Equal opportunity employer committed to diversity in the workplace. • Evaluates qualified applicants without regard to protected characteristics.
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