Service Desk Analyst

November 8

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Netrix Global

IT Strategy β€’ Data & AI β€’ Cloud Infrastructure β€’ IT Service Management β€’ Application Development

Description

β€’ Provide timely and accurate tier one technical support β€’ Document incidents and requests accurately into the ITSM system β€’ Monitor and enforce system security guidelines for all clients β€’ Create user accounts and access rights for clients when applicable β€’ Proactively support and maintain effective user relationships β€’ Utilize the Knowledge Base to resolve incidents and requests β€’ Manage the incident process for open incidents β€’ Absorb feedback from management and participate in team projects

Requirements

β€’ Must be physically based within the United States β€’ College degree, technical school, or equivalent experience preferred β€’ Excellent oral, organizational and written communication skills β€’ Minimum 1-3 years experience in a Help Desk/Service Desk or other IT role β€’ Experience with using and troubleshooting Outlook/O365 and Office applications within a network environment β€’ Basic knowledge of PC's, operating systems, applications, networks and hardware concepts β€’ Good analytical and problem solving skills β€’ Diagnosis skills of technical issues β€’ Ability to multi-task and adapt to changes quickly β€’ Self-motivated

Benefits

β€’ Competitive compensation package β€’ Comprehensive group benefits β€’ Flexibility and time off when needed β€’ Casual work environment β€’ Some travel required

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