Service Desk Analyst

February 22

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Netrix Global

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Netrix Global is an IT consultant and managed service provider dedicated to solving business challenges through technology. With a team of over 600 technical engineers, solution architects, and IT professionals, Netrix Global specializes in IT strategy, application development, cloud infrastructure, data and AI, modern work solutions, and comprehensive cybersecurity services. The company acts as an extension of their clients' teams, offering services that include IT strategy design, implementation, and ongoing management. Known for their enterprise-level consultancy capabilities combined with the agility of a local provider, Netrix Global delivers tailored IT solutions to modernize and secure business operations, enhancing productivity and innovation across various industries.

IT Strategy • Data & AI • Cloud Infrastructure • IT Service Management • Application Development

501 - 1000 employees

Founded 1990

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• This Service Desk Analyst position is a remote United States based role for future needs. • Provide timely and accurate tier one technical support to all clients generated from calls and emails. • Manage time appropriately, monitor multiple assignment queues, and follow up to ensure timely incident resolution. • Monitor tickets generated by monitoring systems for critical infrastructure problems; perform troubleshooting to diagnose issues. • Communicate problem trends and unresolved problems to other Service Desk staff and management.

🎯 Requirements

• College degree, technical school, or equivalent experience preferred. • Excellent oral, organizational and written communication skills. • Minimum 1-3 years experience in a Help Desk/Service Desk or other IT role. • Experience with using and troubleshooting Outlook/O365 and Office applications within a network environment (permissions, calendar sharing, delegation, administration). • Basic knowledge of PC's, operating systems, applications, networks and hardware concepts. • Good analytical and problem solving skills. • Diagnosis skills of technical issues. • Ability to multi-task and adapt to changes quickly. • Self-motivated with the ability to work in a fast-moving environment.