Service Desk Analyst

November 8

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Netrix Global

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IT Strategy • Data & AI • Cloud Infrastructure • IT Service Management • Application Development

501 - 1000 employees

Founded 1990

🔒 Cybersecurity

🤖 Artificial Intelligence

Description

• Provide timely and accurate tier one technical support • Document incidents and requests accurately into the ITSM system • Monitor and enforce system security guidelines for all clients • Create user accounts and access rights for clients when applicable • Proactively support and maintain effective user relationships • Utilize the Knowledge Base to resolve incidents and requests • Manage the incident process for open incidents • Absorb feedback from management and participate in team projects

Requirements

• Must be physically based within the United States • College degree, technical school, or equivalent experience preferred • Excellent oral, organizational and written communication skills • Minimum 1-3 years experience in a Help Desk/Service Desk or other IT role • Experience with using and troubleshooting Outlook/O365 and Office applications within a network environment • Basic knowledge of PC's, operating systems, applications, networks and hardware concepts • Good analytical and problem solving skills • Diagnosis skills of technical issues • Ability to multi-task and adapt to changes quickly • Self-motivated

Benefits

• Competitive compensation package • Comprehensive group benefits • Flexibility and time off when needed • Casual work environment • Some travel required