Customer Success Consultant

5 days ago

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Logo of Netstock

Netstock

Netstock is a leading provider of inventory management solutions that leverage artificial intelligence to optimize supply chain operations. The platform helps businesses across various industries improve demand forecasting, reduce excess inventory, and minimize stock-outs through advanced planning tools and thorough insights. With integrations to major ERP systems, Netstock empowers companies to turn data into actionable recommendations, enhancing operational efficiency and financial performance.

Inventory Optimization β€’ Supply Chain Management β€’ Inventory Management β€’ Inventory Planning β€’ Supply Chain

51 - 200 employees

Founded 2010

πŸ€– Artificial Intelligence

πŸ“‹ Description

β€’ Responsible for managing multiple client implementation projects while guiding and training clients. β€’ Project manage multiple simultaneous implementations of Netstock App, effectively guiding the customers. β€’ Identify customer requirements and develop solutions using Netstock features. β€’ Deliver Training to customers and continually improve implementations/onboarding. β€’ Participate in identifying customers at risk of leaving and contribute to the development of training material. β€’ Assist with online chat support and support tickets where appropriate.

🎯 Requirements

β€’ Demand and Supply Planning Experience: Demonstrate a sound understanding of demand and supply planning processes and systems. β€’ Understands Inventory optimisation: and ideally prior knowledge thereof and ability to effectively learn and use highly specialised supply chain systems. β€’ Understand complex Business sectors: has had some exposure to FMCG, Retail, Mining, Spare Parts, etc. β€’ Strong written and verbal communication: ability to present to a range of audiences at appropriate levels with confidence. β€’ Influencing/coaching and able to train others: ability to influence, supervise, mentor and coach internal and external team members. β€’ Ability to train customers on the Netstock App. β€’ Strong project management: Juggles competing priorities and is able to self manage their workload. β€’ Adept at problem solving: clear and logical thinker. Able to cut through complex problems and provide solutions. β€’ Self-motivated and able to work autonomously and in a team based environment; able to drive customer outcomes on desired timeline.

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