NeuraFlash
NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.
Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein
AWS Solution Architect
4 days ago
NeuraFlash
NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.
Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein
📋 Description
• Be part of NeuraFlash journey, shaping AI-powered transformation. • Work across managed services as AWS expert. • Ensure customer success in Amazon Connect solutions. • Conduct technology assessments to improve productivity. • Facilitate business process reviews to identify requirements. • Educate customers on AWS value proposition. • Lead discovery and build ROIs for customer projects. • Oversee technical teams to ensure timely, quality delivery. • Act as liaison between technical teams and stakeholders. • Drive best practices into solution delivery.
🎯 Requirements
• Customer-facing contact center experience. • Experience building integrations across WFM, CRM, and contact center solutions. • Experience with communications protocols and APIs such as WebRTC and SIP. • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js). • Communication and presentation skills. • API integration experience. • Strong troubleshooting and debugging skills. • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing. • Knowledge of automation tools and frameworks. • Contact Center architecture knowledge. • Experience in technology/software sales, pre-sales, or consulting. • Advanced knowledge of AWS services and cloud architecture. • Salesforce knowledge and familiarity with Salesforce Service Cloud. • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.). • Experience with WorkForce Management solutions. • Experience working with outbound dialers and campaign management. • Knowledge of software development methodologies such as Agile and Scrum. • AWS Cloud Practitioner Certification. • AWS Developer Associate Certification or Professional. • AWS Solution Architect Certification or Professional. • Salesforce Certified Administrator. • English Fluency. • Ability to travel Internationally.
🏖️ Benefits
• Remote & In-Person: Flexible working arrangements. • Travel: Up to 25% travel commitment. • Flexibility: Culture that accommodates personal commitments. • Collaboration: Open to feedback and suggestions. • Celebrate Often: Emphasis on fun and celebrating achievements.
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