AWS Solution Architect

January 28

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Logo of NeuraFlash

NeuraFlash

Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein

Description

• Work across a portfolio of managed services engagements as the AWS expert. • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers. • Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform. • Facilitate business process reviews to identify customer requirements and processes. • Educate customers on the value proposition of AWS. • Lead discovery for customers, help customers build ROIs for projects. • Translate customer requirements into contact center design. • Oversee and mentor technical teams, providing guidance and support. • Act as a liaison between technical teams and business stakeholders. • Drive best practice contact center design into solution delivery. • Effectively manage all aspects of project and customer communications. • Deliver customer end user training and documentation. • Exercise independent judgment on enterprise level projects. • Lead vision and strategy discussions with contact center and customer service leadership. • Be willing and able to get hands on when required.

Requirements

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator • English Fluency • Ability to travel Internationally

Benefits

• Remote & In-Person: We’re focused on keeping everyone connected and unified as one team. • Travel: Anticipated travel commitment of up to 25% for certain roles. • Flexibility: Culture of trust and understanding allowing for personal commitments. • Collaboration: Suggestions and feedback are valued; executive team addresses inquiries. • Celebrate Often: We take our work seriously, but not ourselves; fun team celebrations.

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