NeuraFlash
NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.
Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein
AWS Technical Architect
March 14
NeuraFlash
NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.
Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein
📋 Description
• At NeuraFlash, we are redefining the future of business through the power of AI. • You’ll collaborate with experts passionate about leveraging technologies like Agentforce. • Ensure customer success in building Amazon Connect solutions for customers. • Educate customers on the value proposition of AWS. • Lead vision and strategy discussions with contact center leadership.
🎯 Requirements
• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Proficient in infrastructure requirements and specifications • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator
🏖️ Benefits
• Remote & In-Person: We’re focused on keeping everyone connected and unified as one team. • Travel: For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. • Flexibility: We build a culture of trust and understanding. • Collaboration: You have a voice here! Suggestions and feedback are welcomed. • Celebrate Often: We don’t take ourselves too seriously; celebrations are part of our culture.
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