AWS Technical Architect

November 16, 2024

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NeuraFlash

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NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Description

• Ensure customer success in building and launching AWS solutions for NeuraFlash customers. • Conduct technology assessments to improve agent experience and productivity. • Facilitate business process reviews to identify customer requirements. • Educate customers on AWS value propositions and design successful cloud solutions. • Lead discovery for customers and build project ROIs. • Oversee technical teams to ensure quality solution delivery. • Manage project and customer communications effectively. • Deliver end user training and documentation.

Requirements

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs. • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform. • Capable of setting up monitoring and logging for infrastructure components. • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

Benefits

• Remote & In-Person: We’re focused on keeping everyone connected as one team. • Travel: Anticipated travel commitment of up to 25%. • Flexibility: We build a culture of trust and understanding, valuing good work. • Collaboration: You have a voice here; suggestions are valued. • Celebrate Often: We work hard and celebrate both big and small milestones together.