AWS Technical Architect

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NeuraFlash

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Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein

201 - 500

Description

• Ensure customer success in building and launching AWS solutions for NeuraFlash customers. • Conduct technology assessments to improve agent experience and productivity. • Facilitate business process reviews to identify customer requirements. • Educate customers on AWS value propositions and design successful cloud solutions. • Lead discovery for customers and build project ROIs. • Oversee technical teams to ensure quality solution delivery. • Manage project and customer communications effectively. • Deliver end user training and documentation.

Requirements

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs. • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform. • Capable of setting up monitoring and logging for infrastructure components. • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

Benefits

• Remote & In-Person: We’re focused on keeping everyone connected as one team. • Travel: Anticipated travel commitment of up to 25%. • Flexibility: We build a culture of trust and understanding, valuing good work. • Collaboration: You have a voice here; suggestions are valued. • Celebrate Often: We work hard and celebrate both big and small milestones together.