Salesforce Consultant - Service Cloud Voice

April 12

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Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein

201 - 500

Description

• Facilitate business process reviews to identify customer requirements and processes • Create visual diagrams illustrating customer business processes • Create user stories based on customer requirements • Configure Salesforce Service Cloud Voice and Amazon Connect solutions • Develop technical requirements and specifications for customers and the technical delivery team • Learn and drive best practice contact center design into each aspect of solution delivery • Effectively manage aspects of projects and customer communications • Deliver customer end user training and documentation • Configure Salesforce Solutions using point-and-click tools available on the platform • Partner with the Artificial Intelligence team to create innovative Salesforce solutions for customers • Acquire new technical expertise and understanding of latest Salesforce features and major launches • Understanding of Contact Center routing strategies in Salesforce and Amazon Connect

Requirements

• 1+ years project experience in a hands-on position • 1+ years of experience with Salesforce in a development or configuration capacity • Understanding of Customer Service and Contact Center Operations • Solid Understanding of Salesforce Platform and its architecture • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance • Client facing experience in Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture • Preferred Skills: Any Salesforce Certifications, detail-oriented and a strong team player with great communication skills, open-minded and flexible to change

Benefits

• Ongoing education and development opportunities via Salesforce Partnership Program • Mentorship programs created for aspiring leaders • Cutting-edge technologies • Training and documentation provided • Opportunity to work with Artificial Intelligence team • Acquire new technical expertise • Nice-to-haves: Contact Center architecture knowledge, voip communication protocols knowledge, experience with Amazon Connect Contact Center solution, experience with Workforce Management solutions, experience working with outbound dialers, campaign management