NeuraFlash
NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.
Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein
Salesforce Consultant - Service Cloud Voice
April 12, 2024
NeuraFlash
NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.
Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein
📋 Description
• Facilitate business process reviews to identify customer requirements and processes • Create visual diagrams illustrating customer business processes • Create user stories based on customer requirements • Configure Salesforce Service Cloud Voice and Amazon Connect solutions • Develop technical requirements and specifications for customers and the technical delivery team • Learn and drive best practice contact center design into each aspect of solution delivery • Effectively manage aspects of projects and customer communications • Deliver customer end user training and documentation • Configure Salesforce Solutions using point-and-click tools available on the platform • Partner with the Artificial Intelligence team to create innovative Salesforce solutions for customers • Acquire new technical expertise and understanding of latest Salesforce features and major launches • Understanding of Contact Center routing strategies in Salesforce and Amazon Connect
🎯 Requirements
• 1+ years project experience in a hands-on position • 1+ years of experience with Salesforce in a development or configuration capacity • Understanding of Customer Service and Contact Center Operations • Solid Understanding of Salesforce Platform and its architecture • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance • Client facing experience in Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture • Preferred Skills: Any Salesforce Certifications, detail-oriented and a strong team player with great communication skills, open-minded and flexible to change
🏖️ Benefits
• Ongoing education and development opportunities via Salesforce Partnership Program • Mentorship programs created for aspiring leaders • Cutting-edge technologies • Training and documentation provided • Opportunity to work with Artificial Intelligence team • Acquire new technical expertise • Nice-to-haves: Contact Center architecture knowledge, voip communication protocols knowledge, experience with Amazon Connect Contact Center solution, experience with Workforce Management solutions, experience working with outbound dialers, campaign management
Apply NowDiscover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.