New Frontier Immigration Law
New Frontier Immigration Law is a law firm specializing in immigration law. They provide a wide range of legal services to assist clients in the United States with their immigration needs. Their offerings include family petitions, military parole in place, appeals, bond waivers, removal defense, U and T visas, among others. New Frontier focuses on providing personalized legal strategies to help clients obtain necessary documentation and navigate the immigration system confidently. With over 50 years of combined experience, their team of award-winning attorneys aims to help clients live free and fearless by securing work permits, social security cards, and ensuring successful outcomes in immigration legal matters.
11 - 50 employees
👥 B2C
Legal Assistant - Bilingual
December 8, 2024
New Frontier Immigration Law
New Frontier Immigration Law is a law firm specializing in immigration law. They provide a wide range of legal services to assist clients in the United States with their immigration needs. Their offerings include family petitions, military parole in place, appeals, bond waivers, removal defense, U and T visas, among others. New Frontier focuses on providing personalized legal strategies to help clients obtain necessary documentation and navigate the immigration system confidently. With over 50 years of combined experience, their team of award-winning attorneys aims to help clients live free and fearless by securing work permits, social security cards, and ensuring successful outcomes in immigration legal matters.
11 - 50 employees
👥 B2C
📋 Description
• Connect clients, provide product/services information, resolve problems with precision and competence • Ensure exceptional service standards and sustain high customer satisfaction • Handle high amounts of incoming calls • Draft immigration forms • Identify and evaluate customers’ needs to deliver satisfaction • Build sustainable relationships of trust through open and interactive discussion • Provide accurate, valid and comprehensive information using the right methods/tools • Manage and update assigned cases monthly • Manage complaints, provide proper solutions within time limits; follow up for resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers
🎯 Requirements
• English fluency, able to read, write and speak with complete ease and near perfection • Shift days, hours and Phoenix, Arizona (USA) time zone: Monday to Friday - 8:00 AM to 5:00 PM (1 hour lunch) • Possess a four-year bachelor's degree and a three-year law degree from an accredited law school and be in good standing • Have previous experience and demonstrated success in sales • Some proven customer support experience or experience as a client service representative • Track record of not just reaching, but exceeding quota requirements • Strong phone administration skills and active listening capabilities • Customer orientation and capacity to adapt/respond to different types of characters • Exceptional communication and presentation skills • Ability to multi-task, prioritize, and control time effectively • This position is work from home and requires you to have reliable high-speed internet and a reliable computer, headset, microphone and video camera
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