Senior Business Analyst - ITAM/ITOM

October 26

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Information Technology • Managed Services • Management Consulting • Professional Services • Consulting

501 - 1000

Description

• The ServiceNow Senior Business Analyst - ITAM is responsible for capturing customers’ business processes and desired outcomes across various ServiceNow implementation projects. • The Business Analyst will manage customer outcomes on complex level projects. • Conduct workshops and lead multiple implementations from a customer strategy standpoint. • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness. • Own business requirements and agreement of priorities with clients/end users. • Conduct impact analysis on existing business process and function. • Produce functional specifications, wireframes, and mock-ups for delivery teams. • Partner with technical team to conduct demos and show & tells with client end users. • Contribute to writing test scripts including acceptance criteria. • Facilitate testing/UAT and obtain agreement on priorities with client / end users.

Requirements

• 4 + years of of experience working in a business-related position • Strong knowledge of business process architecture principles for cloud-based platforms • Knowledge and exposure to the ServiceNow platform preferred • Exposure to Technology workflows, such as ITAM/ITBM desirable • Strong written and verbal communication skills • Ability to assess and mitigate risk • Effective facilitation, coaching and mentoring skills with ability to motivate a team • Strong problem-solving skills; ability to simplify complex situations • Strong relationship management skills with all levels • Ability to deliver a high degree of customer satisfaction • Comfortable working in a matrixed organization • Comfortable working with ambiguity and change