Senior Software Engineer - ITSM Integration - ITOM

April 14

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NewRocket

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NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

Information Technology • Managed Services • Management Consulting • Professional Services • Consulting

501 - 1000 employees

🏢 Enterprise

🔐 Security

📋 Description

• NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems. • The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers. • You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations. • Strong experience with ITSM, B2B Integrations and/or ITOM processes and can guide customers through understanding technical solutions. • Participate in user acceptance testing of the resulting maps, impact rules and event management work. • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns. • Remediate any production incidents that arise related to this scope.

🎯 Requirements

• 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM, B2B Integrations, etc.) • Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud. • Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems. • Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations. • Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements. • Deep understanding of the ServiceNow CMDB and all related processes. • Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes. • Ability to create technical design documents and user documentation.

🏖️ Benefits

• We provide official ServiceNow training so you can achieve multiple certifications. • We will set expectations for what success looks like.