Manager - Client Services

February 12

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Logo of NextGen Healthcare

NextGen Healthcare

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

EHR • financial • and HIE solutions for hospitals • health systems • physician practices

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

📋 Description

• Manage technical service support team and operations. • Oversee annual operating objectives for the department. • Direct activities of engineering, IT or maintenance staff. • Implement and measure effectiveness of process improvements. • Provide technical feedback to engineering. • Create tests, tools, and diagnostic procedures for support personnel. • Review technical product documentation and application logs. • Document analysis and actions for Support calls. • Analyze team specific data to determine resource requirements.

🎯 Requirements

• Bachelor's Degree in Computer Science, Computer Software or related field. • 6+ years of experience technical and/or application support management role or related experience. • Technically fluent in SQL, JAVA, Perl, HTML, Fortran, C/C++, etc. • Knowledge of Unix/Linux and Window Operations systems. • Skills in Leadership, communication, customer service, interpersonal, problem solving.

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