RCM Client Manager II

September 15

Apply Now

Receive Emails with Similar Jobs

NextGen Healthcare

WebsiteLinkedInAll Job Openings

EHR • financial • and HIE solutions for hospitals • health systems • physician practices

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Description

• Responsible for supporting the management of client relationships and assisting in the successful execution of the revenue cycle. • Coordinate with internal teams to ensure service delivery, addressing client inquiries, and maintaining performance standards. • Manage client relationships and ensure client satisfaction. • Support the delivery of contracted services, including communication with client management. • Establish and maintain client performance expectations. • Participate in scheduled meetings with client contacts, providing basic revenue cycle management expertise. • Coordinate internal service teams to resolve client issues and improve processes. • Monitor RCM support requests and collaborate with RCM support and operations to ensure timely resolution. • Ensure alignment of internal messaging and deliverables with other service teams. • Support adherence to best practice setup, policy, and procedures. • Identify opportunities for process improvements and support action plans for problem resolution. • Perform other duties that support the overall objective of the position.

Requirements

• Bachelor’s Degree in Business Administration, Health Management Information Systems, or a related discipline. • Any combination of education and experience which would provide the required qualifications for the position. • 2-4 years of experience in customer service, revenue cycle management, or a related field. • Basic knowledge of Revenue Cycle Management best practices. • Strong communication and interpersonal skills. • Ability to support multiple tasks and prioritize effectively.