Onboarding Technician I

August 23

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Nextiva

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Nextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform. “Businesses that do not know, understand, and remember their customers will go out of business.” - Tomas Gorny, Nextiva CEO Nextiva is the official business communications partner for the Pac-12, Buffalo Sabres, and Buffalo Bills$1. .$1

VoIP • Unified Communications • Sales • Hosted PBX • Internet Fax

1001 - 5000

💰 $200M Private Equity Round on 2021-09

Description

• Assisting new customers with initial setup of their phone system accounts • Providing basic training on Nextiva features, call flow, and devices to customers via the telephone • Evaluating network to confirm compatibility and quality of service • Configuring accounts promptly with accurate attention to detail • Testing of call flow, devices and features to ensure configuration is accurate • Embodying personal ownership and a sense of timeliness on every call or project • Meeting and exceeding a set of daily performance metrics to ensure success

Requirements

• Proficient English (both written and oral) • Experience in customer-facing role • Strong Problem-solving skills • Strong communication skills and attention to detail • Strong Active listening skills • Excellent time management skills • Ability to work late evening shifts Mon-Fri (e.g. 4:00 pm till 3:00 am)

Benefits

• Great opportunity to work and build a career in international environment • Highly competitive salary • Health insurance upon probation • Transport allowance (for night hours after 10 pm) • Career growth and development opportunities • Continuous internal training programs • Friendly atmosphere and professional team • Free tea/coffee, cookies and other perks