NICE
NICE is a leader in the customer experience and contact center solutions industry, specializing in AI-powered automation and customer service optimization. Their platform, CXone Mpower, integrates AI and human agents to deliver cutting-edge, frictionless customer interactions across various channels. NICE offers comprehensive tools for service workflow automation, agent performance maximization, and knowledge centralization to enhance customer service operations. They are recognized globally for their innovation and leadership in Contact Center as a Service (CCaaS), consistently noted in industry reports like the Gartner Magic Quadrant. NICE's solutions span across multiple sectors including healthcare, retail, financial services, and government, providing tailored experiences for different industries with their cloud-native platform.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Remote Customer Support Representative
February 6
NICE
NICE is a leader in the customer experience and contact center solutions industry, specializing in AI-powered automation and customer service optimization. Their platform, CXone Mpower, integrates AI and human agents to deliver cutting-edge, frictionless customer interactions across various channels. NICE offers comprehensive tools for service workflow automation, agent performance maximization, and knowledge centralization to enhance customer service operations. They are recognized globally for their innovation and leadership in Contact Center as a Service (CCaaS), consistently noted in industry reports like the Gartner Magic Quadrant. NICE's solutions span across multiple sectors including healthcare, retail, financial services, and government, providing tailored experiences for different industries with their cloud-native platform.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
📋 Description
• Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities? • The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it! • We are seeking a Remote Customer Support Representative to join our team and provide exceptional support to our customers’ customers. • The ideal candidate is empathetic, detail-oriented, and dedicated to ensuring the end customers have a positive experience with our products and services. • You will act as the first point of contact for end customers, resolving inquiries and technical issues efficiently and professionally. • Respond to customer inquiries via email, phone, live chat, or other communication channels in a timely and professional manner. • Identify and troubleshoot customer issues, providing accurate solutions or escalating complex problems as needed. • Guide customers through product or service features, helping them optimize their experience. • Maintain detailed and accurate records of customer interactions, including issue resolution in the support ticketing system. • Collaborate with internal teams (e.g., Product, Sales, Technical Support) to ensure prompt issue resolution and continuous service improvement. • Monitor customer feedback to identify pain points and suggest improvements to processes or product features. • Meet or exceed performance metrics, including response times, resolution times, and customer satisfaction scores.
🎯 Requirements
• Experience: 1-3 years of experience in customer support, call center, or a related role (preferably in Financial Technology). • Education: High school diploma or equivalent (Bachelor’s degree preferred). • Skills: • Excellent verbal and written English communication skills. • Strong problem-solving and critical-thinking abilities. • Ability to handle multiple tasks and prioritize effectively. • Familiarity with customer service tools (e.g., Zendesk, Salesforce, or similar CRM software). • Empathy and patience when dealing with customer concerns. • Multilingual abilities (especially in Western European languages) are a plus. • Knowledge of the Financial Technology industry is advantageous.
🏖️ Benefits
• HMO on your first day + Free coverage for 2 dependents on your 2nd year • Government-mandated benefits • 20 Annual Leave Credits • 13th-month pay • Birthday Leave • Bereavement Leave • Travel Subsidy Allowance • Free staff house accommodation (for those within a certain distance) • Free Shuttle service • Free Lunch • Free Uniform • Perfect attendance bonus • Onboarding training • Performance-based salary increase • Discretionary incentives based on client or individual performance • Monthly employee engagement • Birthday Gift • Weekly treats • Christmas Hamper • Anniversary Gift • Opportunity to travel
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