NICE
NICE is a leader in the customer experience and contact center solutions industry, specializing in AI-powered automation and customer service optimization. Their platform, CXone Mpower, integrates AI and human agents to deliver cutting-edge, frictionless customer interactions across various channels. NICE offers comprehensive tools for service workflow automation, agent performance maximization, and knowledge centralization to enhance customer service operations. They are recognized globally for their innovation and leadership in Contact Center as a Service (CCaaS), consistently noted in industry reports like the Gartner Magic Quadrant. NICE's solutions span across multiple sectors including healthcare, retail, financial services, and government, providing tailored experiences for different industries with their cloud-native platform.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Xero Data Migration Specialist
July 15, 2024
NICE
NICE is a leader in the customer experience and contact center solutions industry, specializing in AI-powered automation and customer service optimization. Their platform, CXone Mpower, integrates AI and human agents to deliver cutting-edge, frictionless customer interactions across various channels. NICE offers comprehensive tools for service workflow automation, agent performance maximization, and knowledge centralization to enhance customer service operations. They are recognized globally for their innovation and leadership in Contact Center as a Service (CCaaS), consistently noted in industry reports like the Gartner Magic Quadrant. NICE's solutions span across multiple sectors including healthcare, retail, financial services, and government, providing tailored experiences for different industries with their cloud-native platform.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
📋 Description
• Drive the migration process, configure practice products, assist in implementing products and be responsible for bulk loading partners’ clients organizations, including conversion balances, historical comparatives, transactional data, client list data, tax data, and other data types. • Be the primary point of contact for our ABs / SMBs wishing to make a change, our internal teams within the GTM divisions of Xero and handle partners’ technical queries and escalations • Engage in a regular virtual or phone meetings with the relevant internal Xero staff including partner consultants and account managers • Update Xero’s CRM system with all activity • Respond in a timely manner to all work requests and internal inquiries • Manage inbound work requests from internal & external customers • Support related internal teams to help achieve their goals and targets • Participate in the updating and maintaining of internal process and procedure document
🎯 Requirements
• Excellent Excel skills: VLOOKUP's, pivot-tables, macros etc. • Ability to set and manage priorities judiciously • Project management & keen attention to detail • Ability to professionally communicate with partners/clients to manage the work and set expectations • Analytical, evaluative, and problem-solving abilities • Ability to discern user requirements • Ability to collaborate in a team-oriented environment • Experience with Microsoft/Google Suites & CRM database management • Strong knowledge of the workings of account practice and related systems • Intermediate to advanced experience executing the transition of data between technologies and tools • Intermediate to advanced experience with financial applications such as Xero, QBO, MYOB, Sage etc • Intermediate to advanced accounting or bookkeeping experience and knowledge
🏖️ Benefits
• HMO on your first day + Free coverage for 2 dependents on your 2nd year • Government-mandated benefits • 20 Annual Leave Credits • 13th-month pay • Birthday Leave • Bereavement Leave
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