Sales Director - UK&I

January 18

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NICE

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NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. • NICE, the market leaders in CX, CCaaS, AI & Digital Products are seeking a Sales Director to join its dynamic direct sales team within the CX LoB. Reporting to the SVP UK&I, the Sales Director will be a key member of the UK&I leadership Team. • The UK&I market is the largest market within the EMEA region and the Sales Director position will have high visibility within EMEA and Globally. • Whilst the role is primarily a sales leadership role, with the Sales Director accountable for leading the NICE Enterprise Sales and Account Management activities they will also be required to work closely with the solution teams to achieve high growth results. The Team is also progressing through a transformation change, adopting best practice methodologies, behaviours and new sales techniques. To this end, the Sales Director will also be responsible for helping to deliver this change. • Lead and develop the NICE business in the UK & I, managing a team of 5 Account Sales Executives. • Responsible for circa $5m ACV in New Bookings • Work with each of the lines of business on Go-to-Market Plans, Product roadmaps, R&D commitments, Vision, sales forecasts and Marketing programmes. • Increase the NICE presence in the UK&I. Research, identify, and target both new and established accounts. • Provide monthly, quarterly, and annual reporting, including forecasting, win/lose analysis and reporting, and sales performance • Build business plans and develop strategic initiatives including the ongoing recruitment of sales talent.

🎯 Requirements

• Experience in building and leading a sales organisation in a Sales Director / Manager capacity. • Successful track record in leading an enterprise portfolio software sales team and winning significant enterprise customers • Experience in managing a regional business, in a matrix environment working in a highly collaborative way with virtual teams including product lines of business, pre-sales and domain expert teams, remote based sales teams and external consultancies. • Successful history and the ability to prove consistent delivery against targets. • Experience of sophisticated applications-based value selling, creating, managing and executing complex, high value sales opportunities, either SaaS or perpetual license. • Ability to demonstrate management of key sales KPIs and Salesforce. • Ability to demonstrate the ability to change a team organisation behaviour, practices and processes. • Experience in CX, AI & CCaaS and Cloud based sales is a necessity • Experience in CRM, ERP platforms and Service Desk applications will be a distinct advantage • Experience in Energy & Utilities, Social Housing, Professional and Business Services vertical markets will be a distinct advantage

🏖️ Benefits

• Competitive compensation package including private healthcare • Life assurance • Generous pension contribution • Growth opportunities